General FAQs

At Signature we understand the important connection between humans and their much-loved pets. The benefits of these interactions have been researched and the health advantages of having pets in your life are widely proven and that’s why we love having pets in our homes. We welcome a variety of different animals, be it local pet therapy companies to friends and family pets. In some instances, we can even put together an individualised “Pet Care Plan” to allow new residents and their pets to move in together. We would welcome a chat over a cup of tea and biscuits (pet biscuits included of course!) to see if this could be something we can facilitate. Please be advised that some of our properties do have restrictions regarding pets living at the home.

We encourage our residents where possible to manage their own finances. The responsibility for safe keeping of all cash and valuables is that of the individual, therefore we would endorse residents having their own contents insurance.

Respite Care or Convalescent Care as its commonly known is short term care designed to help people recover from an operation or illness.  Respite stays are a minimum of two to four weeks and can last up to a few months. Individual care plans are tailored to each resident’s requirements to aid speedy recovery.

We also offer trial periods for all new residents who are moving in with us. With a trial period, you have the peace of mind that should you wish to leave at any point within the first 28 days, you are entitled to do so by giving written notice that takes immediate effect.

Residents have the right to choose how they would like to be cared for and such choices will be documented in their own individualised care plan. We will always try to accommodate any special requests and will tailor your care delivery accordingly.

We actively encourage visits from family, relatives and friends. Whilst visiting in person may not be possible, we can even set up contact via the internet. In all of these cases our staff will assist the resident to maintain family and personal contacts.

We welcome couples at our homes as our larger one bedroom apartments are perfect for couples to share. Where a couple chooses to share there is an additional Weekly Fee of £550 payable as a second person supplement. This fee is inclusive of Care Package Band A. Should the second person require further care then this will be charged for in line with the home’s care band pricing structure.

Our Chefs offer fresh, seasonal menus that change daily for lunch and dinner. Each menu lists all allergies and caters for all dietary requirements including soft palette. Whether it be vegetarian, pescatarian or vegan, at Signature we go above and beyond to make sure our residents’ tastes and needs are met.

We recognise ethnic, cultural and spiritual diversity at Signature as an important part of life.  Wherever possible our home teams reflect the cultural and ethnic mix of our residents. Individuals who for cultural or religious reasons have preferences about how they are cared for should have their wishes met and these should be identified as part of care planning.

Yes! Every resident that joins us is supported by the move in co-ordination team. We will undertake tasks such as the hanging of pictures and mirrors, to oversee “move-In logistics” and the testing of all electrical equipment. Should our new residents require additional assistance we will do our best to accommodate.

Our apartments come unfurnished as standard to allow for them to be personalised as many residents prefer to bring their own items of furniture. We can however arrange the purchase of a furniture package upon request.

Yes, your contract may be terminated under specific circumstances.  Such circumstances include:

• where a resident needs the type of accommodation that can be better met elsewhere
• where a resident’s care needs or support are of kinds not provided by the home
• where a resident needs to go into hospital on a full time basis
• where a resident’s behaviour can no longer be managed by the home
• where there is significant non-payment of fees by a resident
• where it is necessary to close a home

You may terminate your contract without notice at any time during the 28 day Trial Period.  Thereafter, you may terminate your contract by giving at least 28 days’ written notice to the home management team.  You may also terminate your contract by giving at least 14 days’ written notice to the home management team after a material breach of your contract has continued for at least 28 days after you have notified the home management team in writing of the breach and required them to remedy it.