Who we are
Our website address is: http://signature-care-homes.uk.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
Additional information
How we protect your data
What data breach procedures we have in place
What third parties we receive data from
What automated decision making and/or profiling we do with user data
Industry regulatory disclosure requirements
Signature Privacy Policy
At Signature, we take your privacy seriously and want you to understand our practices with respect to the handling of your personal data and how we support your rights regarding it. This privacy statement explains how we do this.
Our site does contain links to other web-sites. Please note that we have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
When we collect your personal data and why?
If you decide to contact us via our website, by phone or by a visitor walk-in enquiry you will be asked to submit limited personal data which is necessary for us provide you with further information about our homes. This is completely voluntary.
If you request a brochure about our home or want to be kept updated with news about our homes and future open days, we rely on your active consent in order to do so. You may opt out of receiving these communications at any time.
We also collect personal data from cookies, which we explain more about below.
To find out more about the information we collect, how we use this data and our lawful basis for using your information please see our Detailed Privacy Policy.
When we collect device information
On your first visit to our website you will be asked (by a notification banner) to accept our use of cookies and similar technologies. We’d like to explain how we use these technologies.
To learn about what cookies and similar technologies are, we recommend that you visit the following third-party website: https://ico.org.uk/your-data-matters/online/cookies/
Like other websites, we use cookies for a variety of purposes. These technologies collect information about your device hardware and interactions with our website.
This information helps us to:
-continuously improve our site’s content and functionality by analysing where, on which types of devices and how our site is used, how many visitors we receive, and where they click through to the site from;
-remember you in case you re-visit our site, so we will know if you have already been served with cookies and/or banners.
To delete or stop cookies being placed on your computer, please check the help menu of your internet browser. Blocking cookies will reduce the functionality of this website.
Data sharing
We will not share your information with any third parties for the purposes of direct marketing. In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data. For example, where we are involved in legal proceedings, where we are complying with legal obligations, a court order, or a governmental authority. We may also share your personal data with our investors due to contractual obligations.
Third country data transfer
Due to the nature of our operations, we may transfer personal data to investors in countries other than the country in which the information was originally collected. For example, we may disclose personal data to our overseas investors due to financial reporting requirements.
Access to your personal data will be limited to individuals who have a need to know the information.
We will ensure that your personal data is protected and will comply with applicable legal requirement providing adequate protection for the transfer of personal information.
Data retention
We will only hold your information for as long as necessary to fulfil the purposes for which it was collected, before making the it non-identifiable or deleting it.
If you choose to unsubscribe from a mailing list, we will keep a ‘suppression’ list containing your email and/or mailing address so we know you have asked to unsubscribe.
To find out more about how long your data is retained please see our Detailed Privacy Policy.
Data Storage and Security
Data security is very important to us. We will use appropriate technical and organisational measures to protect against unauthorised or unlawful processing and against accidental loss, destruction or damage of your personal information.
Your rights, complaints and how to contact us
You have the right to access your personal data and ask for it to be rectified or deleted at any later time. Under the new Data Protection Act as a data subject you have the following rights:
-The right to be informed about our collection and use of personal data
-The right of access to the personal data we hold about you
-The right to rectification if any personal data we hold about you is inaccurate or incomplete
-The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you
-The right to restrict (i.e. prevent) the processing of your personal data
-The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation)
-The right to object to us using your personal data for particular purposes
-Rights in respect to automated decision making and profiling
If you have questions or concerns relating to the handling of your personal data, or other privacy questions, please contact our Data Protection Officer on compliance@signaturesl.co.uk.
We aim to meet the highest standards when collecting and using personal data and take any complaints we receive about this very seriously. You have the right to make a complaint regarding the way we have processed your personal data with the Information Commissioner’s Office in their capacity as the statutory body which oversees data protection law – www.ico.org.uk/concerns. But we would like the opportunity to respond to any issues before you do this.
To view Signature’s resident privacy policy, please click here.